Shopify app for store-trained chat

Answers shoppers trust, installed from Shopify.

Fetchply turns your catalog, policies, pages, and order data into a storefront assistant. It installs through Shopify, publishes with a theme app embed, and keeps paid plan approval inside Shopify App Pricing.

Install from Shopify See plans

OK: Shopify OAuth install
OK: Embedded admin app
OK: Theme app embed
OK: Shopify plan approval

Buyer-facing answers

Support that reads the store before it replies.

The assistant uses commerce context, saved knowledge, and explicit sources so answers stay useful for shoppers and reviewable for teams.

Product

Answer product-fit questions before checkout

Use product titles, descriptions, variants, and saved store knowledge to explain what fits a buyer's need.

Catalog-aware replies

Orders

Handle order questions with permissioned lookups

Route order-status questions through Shopify data instead of asking the shopper to wait for support.

Verified order context

Policies

Keep policy answers aligned with the store

Ground replies in shipping, returns, delivery, warranty, and FAQ pages imported from the merchant account.

Source-backed answers

Leads

Capture high-intent shoppers for follow-up

Collect contact details and question history when the assistant detects a buyer who needs human help.

Saved conversation history

Merchant setup

From install to published assistant in one guided path.

Fetchply keeps the buying and setup path in the places merchants already trust: Shopify install, embedded admin setup, and theme app embed publishing.

Open Shopify apps

Install from Shopify

Start from the Shopify App Store so OAuth, scopes, and merchant identity stay in Shopify's managed install flow.

Connect Fetchply

Create or connect the Fetchply workspace created for the store and keep the merchant inside the embedded app.

Import store knowledge

Sync pages, policies, and support content for knowledge answers while products and orders stay live through Shopify.

Enable the app embed

Publish the storefront widget through the theme app embed, without editing theme files by hand.

Shopify billing

Install free. Upgrade only after Shopify approval.

Fetchply uses Shopify billing for paid plans. The merchant sees exact prices, trial details, taxes, and recurring terms in Shopify before any paid charge begins.

Install and verify

Free

Store connection, setup checks, and app embed preview

No charge until the merchant approves a paid Shopify plan.

New stores

Starter

Store-trained chat for core product and policy questions

Best when support volume is light and the catalog is focused.

Growing teams

Pro

Higher answer volume, richer sources, and lead capture

Built for stores that want the assistant active across the catalog.

Busy operations

Business

Advanced usage, priority workflows, and deeper commerce context

For teams that treat chat as a support and sales channel.

Plan selection opens inside the Shopify-managed billing flow from the embedded app. Fetchply does not ask merchants to approve paid app charges outside Shopify.

Choose plan in Shopify

Built for app review

A Shopify-native path for install, billing, and storefront launch.

Shopify App Pricing

Paid plan approval, trial details, taxes, and recurring charges are shown by Shopify before the merchant accepts.

Managed install

The app redirects shop installs into the embedded app flow when Shopify provides the shop parameter.

Theme app embed

The storefront widget is published through Shopify's theme extension path, so merchants do not paste scripts.

Compliance webhooks

Customer data, shop data, and uninstall requirements are treated as platform responsibilities from day one.

Questions before install

Clear terms for merchants and reviewers.

Can a merchant install without paying first?

Yes. The app installs as free. Paid features begin only after the merchant chooses a plan and approves the charge through Shopify.

Where are prices and trial terms shown?

The final prices, trial terms, billing cycle, and approval screen are shown inside Shopify App Pricing before a charge starts.

Does setup require theme code edits?

No. Fetchply uses a Shopify theme app embed for the storefront assistant, so the merchant can enable it from the theme editor.

Can existing Fetchply users connect their account?

Yes. Existing users can connect the Shopify store to their Fetchply workspace from the embedded app setup flow.

Ready for Shopify

Put store-trained answers beside the buyer.

Install Fetchply from Shopify, connect store knowledge, and approve a paid plan only when the merchant is ready.

Install from Shopify Review features